The Movers Are Here. Have You Done Your Homework?
When Lyn and Gary Petty sold their house in Bethesda, Md., this spring, they asked neighbors for recommendations on movers, got in-person estimates from several companies before signing a contract and carefully packed up 18 years’ worth of belongings. They thought they had everything under control.
But when moving day came on June 26, their well-laid plans started to unravel.
“The told us they were going to come on the 26th between 8 and 10 in the morning, but they didn’t show up,” Ms. Petty said. “I called at 11, they said it’s going to be 1. At 6, two people finally showed up to move our entire household with a fairly small truck.”
After the movers decided that they didn’t have enough room to handle the job, the Pettys spent an anxious night at home sleeping on their wrapped mattresses — not with the friends they had arranged to stay with en route to their new place. The next day, a different set of movers arrived several hours later than promised and spent seven hours loading boxes.
Continue reading: NYTimes.com